📖 Xiangjiu Authenticity Check — FAQ

Q1: How can I check if my Xiangjiu product is genuine?

Go to https://www.xiangjiu.com.cn/pages/authenticity-check Enter the 16-digit authenticity code found on your product packaging, then click "Check" to verify.

Q2: Where is the authenticity code located?

You’ll find a 16-digit code on the sticker or printed label of your Xiangjiu product box — typically at the bottom or back of the package.

Q3: What if the code shows "Invalid" or "Already Checked"?

"Invalid": Double-check for typing mistakes. If still invalid, contact our support team — it might be a counterfeit product.

"Already Checked": This means the code has already been verified before. Each code is for one-time verification only to protect authenticity.

Q4: Can I verify the same code multiple times?

No — for your safety, each code can only be used once in the system. This helps prevent misuse and ensures product authenticity.

Q5: What should I do if I lost or can’t find my authenticity code?

Unfortunately, without the code, we cannot verify authenticity through the system. Please contact info@xiangjiu.com.cn with your purchase details for further assistance.

Q6: Why is it important to check the authenticity of my product?

Only genuine Xiangjiu products use certified traditional Chinese herbal formulas with strict quality control. Counterfeits may contain unsafe or unverified ingredients.

Q7: Will my personal data be collected during the authenticity check?

No — the process is completely anonymous. We don’t collect or store any personal information when you check a code.

Q8: Where should I buy Xiangjiu products to guarantee authenticity?

We strongly recommend purchasing from our official website or authorized distributors to avoid counterfeit products.

Q9: How do I contact customer support if I need help?

You can reach our support team at info@xiangjiu.com.cn — we’re happy to assist you anytime.

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